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COVID 19 Policy update

COVID 19 Policy update - Global

Q: Will e-commerce stay active?

We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via phone, email and chat.

Q: How long will shipping take?

A: Over the last few weeks, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders will experience shipping delays.

Q: Will your return policy change?

A: Our return policy is flexible for anyone who needs additional time. We’ve extended the policy to 60 days, but if you need longer, you can send us an email and we can assist.

Q: Will the cancelation policy be impacted during this time?

A: You will not be charged. If you would like to place a new order, please our website to place an order that will be shipped to a new address.

Q: I need to make a return or exchange, but I am unable to go to the store. What are my options?

A: You can wait as long as you need – there is no time limit to provide a full refund, chargeback to a credit card, make an exchange, or issue a gift card. Visit our help section online to start a return. We are currently not accepting exchange orders.

Q: What steps are you taking to create a safe environment?

A: We want to assure you of the safety measures we’re taking for you and our employees. Everyone is required to wear a mask. We have temperature scanning, regular sanitization and deep-cleaning, and social distancing measures in place.

 

CDC recommends wearing a cloth face covering as a measure to contain the wearer's respiratory droplets and help protect others. Employees should not wear a cloth face covering if they have trouble breathing, cannot tolerate wearing it, or can't remove it without help.

Cloth face coverings are not considered personal protective equipment and may not protect the wearers from exposure to the virus that causes COVID-19. However, cloth face coverings may prevent workers, including those who don't know they have the virus, from spreading it to others.